FAQ

Frequently Asked Questions

Who makes Continental Refrigerators? 

Established in 1989, Continental Refrigerators is a division of NRAC that is based just outside of Philadelphia in Bensalem, Pennsylvania.


Are your products designed and manufactured in the USA? 

Yes. Our commercial refrigerators are designed and manufactured in the USA in Bensalem, PA.

Where in the United States are Continental Refrigerators made?

Just outside of Philadelphia in Bensalem, PA

My commercial kitchen has limited space. Can you customize a refrigerated unit to meet my needs?

Absolutely! Flexibility is what we do. Commercial kitchen designers and chefs love the flexibility of our foodservice products.

Where can I go for information on troubleshooting my refrigerator unit?

Operations Manuals

Get convenient answers and information about your Continental Refrigerator products. 

Find your Owner’s Manual and other information here. Print, read or download a PDF. You can browse an easy, online, clickable version, too.

Do you directly sell refrigerator parts?

Continental Refrigerator is committed to providing the best customer service in the industry. 
Please contact our Service Department by message or phone call at 1-800-523-7138. One of our knowledgeable Service Specialists will be happy to help you.

I misplaced my manual. Do you have one I can download?

Sure! Check out our directory of Operations Manuals

Get convenient answers and information about your Continental Refrigerator products. 

Find your Owner Manual and other information here. Print, read or download a PDF or browse an easy, online, clickable version.

Who should I contact for tech support on my unit?

Continental is committed to providing the best customer service in the industry. Please contact our Service Department by message or phone call at 1-800-523-7138. One of our Service Specialists will do everything possible to solve the problem as quickly as possible. 

Do you have a list of recommended service providers to repair my refrigerator?
How can I look up the serial number for my refrigeration unit?

Find the details here: Serial Number Decoder

What temperature should my commercial refrigerator and freezer be set to?

According to the United States Food and Drug Administration, keep refrigerators set at or below 40° F (4° C). This includes commercial reach-in, pass-thru, walk-in refrigerators, etc…

The FDA recommends freezer temperature should be 0° F (-18° C).

Please refer to this PDF from the FDA for more information.
Refrigerator-Thermometers

Are your commercial refrigerators energy efficient?

Absolutely. Check out all of our EnergyStar models

Do you use environmentally friendly refrigerant?

Yes! We use natural, environmentally-safe, high-efficiency R-290 refrigerant

R-290 refrigerant is a hydrocarbon refrigerant commonly used in air conditioning and refrigeration systems. It has a low environmental impact and high energy efficiency. It’s a safe and effective refrigerant that reduces greenhouse gas emissions and saves energy.

Are you an EnergyStar Partner?

Yes, since 2001!

Supporting companies that are EnergyStar partners benefits both the environment and you as the consumer. EnergyStar is a voluntary program developed by the US Environmental Protection Agency (EPA) that promotes energy efficiency in products, buildings, and homes.

By supporting Energy Star partners, you are indirectly supporting the program’s efforts to reduce greenhouse gas emissions, decrease energy consumption, and promote a cleaner environment. Additionally, products that have earned the Energy Star certification are typically more energy-efficient and can help you save money on your energy bills in the long run.

Continental Refrigerator is committed to sustainability and responsible business practices.

What is the best way to clean stainless steel?

Stainless Steel is durable, easy to clean, and looks great. Here’s the best way to clean stainless steel:

  1. Gather your supplies:
    You’ll need a soft cloth or sponge, warm water, mild dish soap, and a microfiber cloth or paper towel for drying.
  2. Begin with a gentle cleaning solution:
    In a bowl or bucket, mix warm water and a few drops of mild dish soap. Dampen the soft cloth or sponge with the solution and gently wipe down the stainless steel surface, working in the direction of the grain.
  3. Rinse with clean water:
    Once you’ve wiped down the surface, rinse it with clean water to remove any soap residue.
  4. Dry the surface:
    Use a microfiber cloth or paper towel to dry the stainless steel surface, again working in the direction of the grain. This will help prevent streaks or water spots.
  5. Apply a stainless steel cleaner (optional):
    If you want to give your stainless steel an extra shine, you can apply a stainless steel cleaner or polish according to the product instructions. Be sure to test the cleaner in a small, inconspicuous area first to ensure it won’t damage the surface.

It’s important to avoid using harsh or abrasive cleaners on stainless steel, as they can scratch or damage the surface. Additionally, avoid using steel wool or other abrasive materials, as they can leave scratches on the surface.

I’m sold. How can I purchase one of your refrigerators?

Check out our representative directory to find a sales rep near you.

If you still have questions, please contact us. Our helpful team will be happy to hear from you.

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